Billing Experts in I/DD Services

Trusted to manage millions in Medicaid revenue every year.

How much does in-house billing cost you?

Employee Insurance, Benefits, Payroll Taxes
Employee Training, Turnover, Supervision
Lost Revenue Due To Unresolved Errors

Average Annual Cost: $67,000

We can do better than that! Learn how much we can save your team with a free customized quote.

Regardless of holiday schedules, medical leave, vacations, leave of absence, employee turnover or promotions on your team, our team ensures your billing is complete.

Why Partner With Our Team

Save Your Staff Time

Staff can focus on other key tasks that support your agency’s mission when they’re freed up from weekly billing.

Resolve Errors Quickly

We research and provide recommendations to resolve errors before they turn into more expensive issues.

Monitor With Regular Reporting

Keep focus on your organization’s finances with regular reporting provided by our team.

Areas of Expertise

Targeted Case Management Reviews

In-depth case note reviews are completed to ensure compliance. Experts in TCM billing manage claims for County Boards.

DODD Waiver Services

Experts in Residential & MRC, Transportation, Day & Vocational Services, Claims Adjustments & Local Billing complete billing every week.

ICF & Nursing

Ensure claims are regularly submitted and corrections are completed with our team of experts ready to help.

How We Support Your Team

Partnering with us means your team has the support they need to focus on service delivery.

Live Support

is available from one of our knowledge billing experts when you need it.

Easy to Read Reports

gives your team clear action steps to prevent or correct issues.

Clarity in the Chaos

when industry or personnel changes impact your organization, we’re here to help.

Who We Serve

I/DD Agencies
Hundreds of agencies trust our billing experts to manage their claims.

County Boards
Billing for TCM services and case note reviews help County Boards run smoothly.

Independent Providers
Affordable weekly and monthly packages make billing simple for independent providers.

How It Works

Step 1 – You’ll submit billing documentation via our secure, on-line portal.

Step 2 – Our billing experts will review, process, and submit billing to DODD.

Step 3 – Our team will provide you with payment reports and monitor for errors.

Step 4 – On-going monitoring ensures claims are paid and errors are resolved quickly.

Meet the Team

McKenzie Barnhouse

Director of Billing

McKenzie Barnhouse leads the team of billing experts at Primary Solutions. Her background in healthcare and social service operations combined with her focus on effective processes helps ensure customer success.

Liz Thomspon

Director of Operations

Liz Thompon leads operations at Primary Solutions. Her 25 years of experience in accounting, financial operations, Medicaid billing and I/DD stakeholder needs means customers are supported by experts in their field.