To protect the safety of our customers and the individuals they serve, Primary Solutions is restricting all in-person meetings, training and other events, both at customer sites and in our building through May 1st. We have made this decision after Governor Dewine ordered all non-critical travel by state employees be postponed to prevent the spread of COVID-19 coronavirus. If a training or event is scheduled, a member from our team will be reaching out to make arrangements.

Training & Event Alternative Accommodations

We do have the capability to support training and meetings, remotely, over the phone and in a web-based environment and will be using this method as appropriate. Events that cannot be accommodated will be postponed.

On-Going Monitoring

Our team will be monitoring this closely and making arrangements for events scheduled after May 1st, as that date approaches.

Business Continuity

As your partner, your business operations are important to us. As the COVID-19 situation continues to evolve, we have plans to continue to support you through our Billing and Software operations.

To follow DODD’s guidance please visit: https://dodd.ohio.gov/wps/portal/gov/dodd/about-us/our-programs/resource-dodd-covid-19-support

To learn more about COVID-19 please visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html

County Government


Our Gatekeeper, Infal and OhioDD.com applications are tailored…
Learn more…

I/DD Provider Agencies


Software and Billing Service options for agency providers.
Learn more…

I/DD Independent Providers


You are committed to providing the best care available.
Learn more…

Continuing Our Commitment
to the I/DD Community



Gatekeeper is the software of choice for Ohio’s County Boards of DD, offering an array of interfacing modules for managing waiver services and locally-funded initiatives.


Advisor is a user-friendly product with the flexibility to accommodate I/DD providers of all sizes


Direct support staff can document time and service delivery anywhere they work with individuals and groups via this web-based application.


Infal provides complete fund accounting designed specifically for human services organizations. Infal also offers three specialized applications for I/DD organizations.


We process, submit and reconcile waiver and supported living claims. Our Audit Specialists help agencies resolve unpaid claims and find money they are owed.


OhioDD.com provides efficiency to county boards when providers submit claims, access authorizations and view payment information electronically through this portal.

Latest News from Primary Solutions