Chat Assist expands user support
Now it’s even easier to get support quickly. Advisor and Gatekeeper now include ChatAssist. Users can connect with a software support specialist or IT support specialist http://instapax.com in real-time by clicking the “Chat” button on their toolbar. After providing some basic information, users can discuss the problem they are experiencing with a Primary Solutions team member. ChatAssist also allows the support staff to take control of the user’s screen to troubleshoot or guide users through an unfamiliar process. Standard support charges will apply. ChatAssist is available from 8:30am – 4:00pm, Monday – Friday (excluding holidays).