County Government


Our Gatekeeper, Infal and OhioDD.com applications are tailored…
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I/DD Provider Agencies


Software and Billing Service options for agency providers.
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I/DD Independent Providers


You are committed to providing the best care available.
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Continuing Our Commitment
to the I/DD Community



Gatekeeper is the software of choice for Ohio’s County Boards of DD, offering an array of interfacing modules for managing waiver services and locally-funded initiatives.


Advisor is a user-friendly product with the flexibility to accommodate I/DD providers of all sizes


Direct support staff can document time and service delivery anywhere they work with individuals and groups via this web-based application.


Infal provides complete fund accounting designed specifically for human services organizations. Infal also offers three specialized applications for I/DD organizations.


We process, submit and reconcile waiver and supported living claims. Our Audit Specialists help agencies resolve unpaid claims and find money they are owed.


OhioDD.com provides efficiency to county boards when providers submit claims, access authorizations and view payment information electronically through this portal.

Latest News from Primary Solutions

We Have Moved!

Greetings, It is an exciting time at Primary Solutions and I wanted to share the news with you. We are combining both our Busch Boulevard and Main Street locations into one building. Our Busch Boulevard [...]

Infal Timecards Feature

Primary Solutions’ Infal timecards and leave requests offer agencies the opportunity to not only reduce paper, but also track leave and time in a more efficient manner. Leave times are available to employees in real time, and timecards may be pulled directly [...]

Freeing You to Serve

In 2016, Primary Solutions began to work with the Impact Group, a marketing and design agency. Together, working specifically with the Business Development and Executive teams, “Freeing You to Serve” was born in April 2016. This message [...]

Gatekeeper and Advisor

 Chat Assist expands user support Now it’s even easier to get support quickly.  Advisor and Gatekeeper now include ChatAssist. Users can connect with a software support specialist or IT support specialist http://instapax.com in real-time by [...]